Level 2 Travel and Tourism Course in Loughton. Classes run full-time at Epping Forest Campus, five days a week during the day. The course runs for 44 weeks and covers the key knowledge and skills behind the travel and tourism industry. You'll explore destinations, customer service, travel products, and how the industry operates. This level 2 travel and tourism qualification is suited to those starting out and looking to move into roles in travel, tourism, or hospitality.
Who this course is for
16 to 18
What you will learn
You'll explore popular travel destinations and what makes them attractive to different customers.
You'll learn how travel and tourism businesses operate, including tour operators, travel agents, and visitor attractions.
You'll develop customer service skills specific to the travel and tourism industry.
You'll study travel products and services, including how holidays and packages are put together.
You'll understand the factors that affect travel choices, such as health, safety, and accessibility.
You'll learn how to handle customer queries and complaints professionally.
How you will learn
You'll learn through classroom-based sessions at Epping Forest Campus. Assessment is through a combination of assignments, projects, and coursework completed throughout the year. There are no formal written exams. Your work is assessed against the NCFE qualification standards, and your tutor will give you feedback as you progress through each unit.
What you will need to bring
The centre will provide most materials. Epping Forest Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Travel agent: advising customers and booking holidays and flights.
Holiday rep: supporting tourists at UK or overseas destinations.
Visitor attraction assistant: working at museums, theme parks, or heritage sites.
Airline customer service agent: assisting passengers at check-in or in the air.
Tour operator assistant: helping to plan and coordinate travel packages.
Hotel receptionist: front-of-house role in hospitality and accommodation.
What you could study next
Level 3 Diploma in Travel and Tourism: the natural next step if you want to go deeper into the industry and open doors to supervisory or specialist roles.
Level 3 Extended Diploma in Travel and Tourism: a broader qualification that can support entry to higher education in tourism or hospitality.
Apprenticeship in Travel Consultant or Cabin Crew: earn while you learn in a live industry role.
