Free Level 2 Travel and Tourism Course in Dartford

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start7 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyNCFE awarding body

About this course

Free Level 2 Travel and Tourism Course in Dartford. Classes run at North Kent College Dartford, full-time during the day. The course runs for one year and covers the core skills you need to work across the travel and tourism industry. You'll combine classroom study with practical role-play, outdoor activities, and residential trips. Topics span customer service, destinations, and how the travel sector operates.

Who this course is for

Working in the travel industry can provide a truly satisfying career, especially if you enjoy working with people in a varied, exciting working environment. The NCFE Level 2 Ext Cert Travel & Tourism course will suit you if you are highly motivated and are looking to combine classroom-based study with realistic practical role playing, outdoor activities and residential trips. This introductory course will introduce you to the skills required for a career in any of the key travel and tourism areas such as cabin crew, working in a travel agency, holiday rep or event planning.

The course consists of 9 units: Customer Service in Travel & Tourism/Planning a Trip to a Visitor Attraction/UK Travel & Tourism Destinations/Schedule, Charter & Low Cost Airlines/The Role of Cabin Crew/Recommending a Package Holiday/ The Role of the Overseas Representative/Planning & Participating in an Event/Travel & Tourism Group Project

The NCFE programme will use continuous assessment rather than examinations and you will be able to track your performance as you work towards your targets. You will be encouraged to manage your own assessments and identify where you have met the required standards. Methods of assessment may include web blogs, presentations, practical demonstrations, posters, reports, leaflets, interviews and discussions.

The programme is taught through theoretical and practical training sessions supported by functional skills. Each lesson will provide you with assessment opportunities as you work to achieve your goals and targets. You will need an active passion for travel and tourism and your tutors will encourage you to discuss your own achievements as well as the issues in the wider world.

During the course, there will be opportunities to achieve other qualifications in addition to your main programme. These additional qualifications may include functional skills, work skills, first aid, and customer services.

What you will learn

  • You'll explore how the travel and tourism industry is structured and how its key sectors work together.
  • You'll develop customer service skills relevant to travel and tourism roles.
  • You'll learn about popular travel destinations and what makes them attractive to different customers.
  • You'll practise realistic workplace scenarios through role-play activities.
  • You'll take part in outdoor activities and residential trips linked to the course content.
  • You'll build an understanding of the skills employers look for in travel and tourism careers.

How you will learn

You'll learn through classroom sessions, practical role-play exercises, outdoor activities, and residential trips. Assessment is based on the NCFE Level 2 Extended Certificate framework. You'll be assessed through a combination of coursework and practical tasks completed throughout the year. An initial assessment at the start helps make sure this level is right for you and helps plan your learning.

What you will need to bring

The centre will provide most materials. North Kent College Dartford will confirm anything else you need before you start.

Where next

Jobs you could do

  • Travel agent: helping customers plan and book trips
  • Holiday rep: supporting tourists at UK and overseas resorts
  • Airport customer service agent: assisting passengers at check-in and gates
  • Tour operator assistant: coordinating travel packages and itineraries
  • Visitor attraction assistant: working at tourist sites and heritage venues
  • Cruise line hospitality staff: delivering onboard guest services
  • Hotel front-of-house receptionist: welcoming and supporting guests

What you could study next

  • Level 3 Extended Diploma in Travel and Tourism: a natural next step if you want to go deeper into the industry or move into supervisory roles.
  • Level 3 Diploma in Hospitality Management: broadens your options across hotels, events, and hospitality.
  • Apprenticeship in Travel Consultant or Customer Service: earn while you learn in a real travel or hospitality setting.

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