Level 2 Hospitality Course in Redbridge. Classes run full-time at New City College Chadwell Heath Campus, five days a week during the day. The course runs for 44 weeks and covers the practical skills you need to work in hotels, restaurants, and other hospitality settings. You'll study food and beverage service, customer care, and the day-to-day operations of a hospitality environment. This City and Guilds level 2 hospitality qualification is assessed through on-the-job tasks and observations.
Who this course is for
16 to 18
What you will learn
You'll develop food and beverage service skills for professional hospitality settings.
You'll learn how to deliver consistent customer service in a hospitality environment.
You'll practise preparing and clearing areas for table service.
You'll understand health, safety, and hygiene requirements in hospitality workplaces.
You'll build knowledge of how hospitality operations are organised and managed.
You'll handle customer queries and complaints professionally.
You'll work as part of a hospitality team to deliver service standards.
How you will learn
You'll learn through classroom sessions and practical, hands-on activities. Assessment is through observed performance in realistic hospitality tasks, along with written or oral questions to check your knowledge. Your assessor will observe you carrying out tasks and review evidence of your work throughout the course.
What you will need to bring
The centre will provide most materials. New City College Chadwell Heath Campus will confirm anything else you need before you start.
Where next
Jobs you could do
Hospitality team member, working in hotels, restaurants, or cafes.
Waiting staff, serving food and drinks in restaurants or events.
Bar staff, preparing and serving drinks in licensed premises.
Front of house assistant, welcoming and seating guests.
Catering assistant, supporting kitchen and service teams.
Hotel receptionist, handling guest check-in and enquiries.
Events catering assistant, supporting hospitality at events and venues.
What you could study next
Level 3 Diploma in Hospitality Supervision and Leadership. A natural next step if you want to move into a supervisory or team leader role.
Level 2 Food Safety in Catering Award (Highfield or CIEH). A short compliance qualification that many hospitality employers ask for.
Level 3 NVQ Diploma in Hospitality Management. Builds toward management-level roles in hotels and restaurants.
