Level 2 Customer Service for Hospitality Course in Merton. Classes run at Merton College, part-time during the day. The course runs over 24 weeks, giving you time to study alongside other commitments. You'll cover what excellent customer service looks like in hospitality settings, from handling guest needs to working as part of a team. Merton College has industry-standard facilities, including professional kitchens and a training restaurant, so you'll learn in a realistic hospitality environment. This is a level 2 customer service for hospitality qualification awarded by NCFE.
Who this course is for
Please see our website for full details www.stcg.ac.uk
Entry requirements
Please see our website for full details www.stcg.ac.uk
What you will learn
You'll understand what excellent customer service means in hospitality contexts.
You'll learn how to meet and exceed guest expectations.
You'll develop skills for handling complaints and difficult situations professionally.
You'll explore how teamwork supports service quality in hospitality businesses.
You'll learn how to communicate clearly with customers and colleagues.
You'll understand the standards and behaviours employers expect in hospitality roles.
How you will learn
You'll attend classroom-based sessions at Merton College during the day. Learning is assessed through written assignments and knowledge-based tasks that relate to real hospitality situations. Your tutor will guide you through each topic, and you'll complete work that demonstrates your understanding of customer service principles throughout the course.
What you will need to bring
The centre will provide most materials. Merton College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling guest queries in hotels or restaurants.
Front of house assistant, welcoming and seating customers.
Hotel receptionist, managing check-ins and guest requests.
Bar or restaurant team member, delivering table and counter service.
Hospitality team leader, supporting service standards across a venue.
What you could study next
Level 3 Diploma in Hospitality Supervision and Leadership: moves you toward supervisory and management roles in hospitality.
Level 2 NVQ Diploma in Food and Beverage Service: builds practical service skills alongside your customer service knowledge.
Level 3 Certificate in Principles of Customer Service: broadens your customer service expertise beyond hospitality into wider sectors.
