Level 3 Hospitality Supervision and Leadership Course in Cambridge. Classes run at Cambridge Regional College, part-time during the day. This hospitality supervision and leadership qualification is designed for people already working in hospitality who supervise a team of at least three people. Learning is tailored to your job role, so what you study reflects the supervisory work you do day to day. The course runs over 18 months at a manageable part-time pace. You'll need a contract of employment to enrol, and entry includes an interview and initial assessment.
Who this course is for
The Hospitality Supervision and Leadership qualification is for those working in the hospitality industry and who wish to achieve a recognised qualification. Learning will be tailored to your job role and industry. It covers a variety of areas and is suitable for those supervising a minimum of three employees and undertaking relevant supervisory activities in the workplace.
Benefits to the Employer
Low cost, value-added training
Motivated and well-trained staff with essential skills
Enhanced staff morale
Greater employee retention rates
Improved efficiency and productivity
Your staff will receive relevant industry training that can have an immediate impact on your business.
Entry requirements
Candidates will be interviewed as part of the admissions process which will include screening and a trade assessment.
Ideally, candidates should have three GCSEs at Grade 4 or higher, in English, Maths and one other subject.
Candidates must hold a contract of employment.
In addition to the entry qualifications listed, the offer of a place on the course is subject to the outcome of an initial
Assessment and interview.
What you will learn
You'll develop skills in supervising and leading a hospitality team.
You'll learn how to manage day-to-day operations in a hospitality setting.
You'll practise handling customer service issues at a supervisory level.
You'll understand how to maintain food safety and licensing compliance.
You'll build knowledge of managing resources, including stock and staffing.
You'll learn how to support, motivate, and develop team members.
You'll apply health and safety responsibilities relevant to your role.
How you will learn
This is a work-based NVQ, so assessment is built around what you do in your job. You'll attend daytime classes at Cambridge Regional College and be assessed through observation in your workplace, professional discussions, and a portfolio of evidence from your day-to-day supervisory work. An assessor will work with you to gather evidence that matches the requirements of the qualification.
What you will need to bring
The centre will provide most materials. Cambridge Regional College will confirm anything else you need before you start.
Where next
Jobs you could do
Hospitality supervisor: leading a team in a hotel, restaurant, or venue
Restaurant supervisor: overseeing front-of-house service and staff
Bar supervisor: managing bar operations and a small team
Hotel team leader: coordinating staff across reception or housekeeping
Catering supervisor: running catering operations in contract or event settings
Events coordinator: supervising staff and logistics at events
Food and beverage supervisor: managing service quality and team performance
What you could study next
Level 4 Diploma in Hospitality Management: the next step if you want to move into general management roles across hotels, restaurants, or contract catering.
Level 3 Award in Food Safety in Catering (Highfield or CIEH): a short compliance qualification useful for supervisors with food safety responsibilities.
Level 3 Award in First Aid at Work: practical addition for supervisors with health and safety duties.
