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Free Level 3 Customer Service Specialist Training in Wickford

CostFREE
Duration12 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding bodyVTCT awarding body
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About this course

Free Level 3 For ST0071 Customer Service Specialist Course. Work-based training at your workplace. You train in your job role over 12 months, building specialist customer service skills while you earn. The course covers handling complex queries, complaints, and escalations, sharing product and service knowledge with colleagues, and acting as a senior point of contact for customers. You'll need Level 2 English and maths before you sit the end point assessment.

Who this course is for

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Entry requirements

Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.

What you will learn

  • You'll handle complex and technical customer requests that go beyond standard support.
  • You'll manage escalated complaints and ongoing customer problems.
  • You'll develop in-depth knowledge of your organisation's products and services.
  • You'll share expertise with colleagues and act as a referral point for your team.
  • You'll apply professional customer service standards across different sectors and organisation types.
  • You'll communicate effectively with customers using advanced interpersonal skills.

How you will learn

Learning happens in your workplace throughout the apprenticeship. You build knowledge and skills on the job, supported by your employer. The programme ends with an end point assessment, which you can only take once you have achieved Level 2 English and maths. The end point assessment is conducted by VTCT and tests the knowledge, skills, and behaviours set out in the ST0071 standard.

What you will need to bring

The centre will provide most materials. Debut Academy will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling complex queries and escalations in any sector.
  • Customer Service Team Leader: supervising frontline customer service staff.
  • Customer Experience Specialist: improving service processes and customer satisfaction.
  • Client Relations Coordinator: managing ongoing relationships with key clients.
  • Contact Centre Specialist: senior support role in phone or digital customer service.
  • Complaints Handler: resolving formal complaints across regulated industries.

What you could study next

After completing the level 3 for st0071 customer service specialist qualification, you could move into management-level study. A Level 3 or Level 5 Diploma in Management or Leadership (CMI or ILM) suits those moving into team leader or operations roles. If you work in a regulated sector, a Level 3 or Level 4 qualification in your specific industry (such as financial services or housing) can open further specialist roles.

Apply on debutacademy.com →
Apply now →

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