Free Level 2 Team Leading Course in Bury Saint Edmunds. Classes run at University and Professional Development Centre, with daytime sessions at a manageable part-time pace. You'll study the principles of team leading, including leadership styles, motivating team members, managing conflict, handling dissatisfied customers, and mentoring. The course runs over 2 years part-time. A free team leading course for adults looking to step into or grow in a supervisory role. NCFE Level 2 Certificate in Principles of Team Leading with certificate.
Who this course is for
This qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them.You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you.To learn more about this course and book your place, click the following link to Eventbrite.Click here to View more information
Entry requirements
Learners must meet the following eligibility criteria to access this course: Be aged 19+ on the 31/08/2025 Learners must be a UK resident and legally living in the UK on the first day of learning. (proof required) Due to Government funding criteria, we are unable to accept learners who live in London, Scotland, Wales, N Ireland, Ireland or a devolved postcode areas. Please check with us if you are unsure.
What you will learn
You'll explore different leadership styles and when to use them.
You'll learn how to motivate team members and improve team performance.
You'll understand how to manage conflict within a team.
You'll develop skills for handling dissatisfied customers professionally.
You'll learn how to mentor team members effectively.
You'll build knowledge of the responsibilities that come with a team leading role.
How you will learn
You'll attend daytime classroom sessions at University and Professional Development Centre. Learning is delivered part-time over 2 years, giving you time to absorb and apply each topic. Assessment is based on the principles covered in the qualification; the centre will confirm the specific assessment methods before you start.
What you will need to bring
The centre will provide most materials. University and Professional Development Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Team leader: supervise and support a small team day-to-day.
Shift supervisor: manage staff and operations during a shift.
Section manager: oversee a department or area within a business.
Customer service team leader: lead a frontline customer-facing team.
Warehouse team leader: coordinate picking, packing, and logistics teams.
Office supervisor: support admin teams and coordinate workloads.
What you could study next
Level 3 Diploma in Management: the next step if you want to move into a full management role.
Level 3 Award in Leadership and Management (ILM or CMI): widely taken by team leaders moving into middle management.
Level 3 NVQ Diploma in Business Administration: useful if your team leading role sits within an office or admin environment.
