Free Level 2 Customer Service in Health and Social Care Course in Preston – PHX Training Preston
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Customer Service in Health and Social Care Course in Preston. Classes run at PHX Training Preston. You'll study the knowledge and skills needed to deliver good customer service in health and social care settings, covering how to manage information and support events in care environments. This is a daytime course that typically takes 2 weeks. Entry requires a diagnosed learning need at this level and no previous qualification in this area at the same level or higher.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how customer service works in health and social care settings.
You'll understand how to manage information effectively in a care environment.
You'll learn how to support the planning and delivery of events.
You'll understand the importance of communication when working with patients, service users, and colleagues.
You'll learn how to handle queries and complaints in a care context.
You'll understand your responsibilities when representing a health or social care organisation.
How you will learn
You'll learn through classroom-based sessions at PHX Training Preston. The course uses tutor-led teaching and guided activities to build your knowledge. Assessment is knowledge-based, reflecting the underpinning knowledge focus of this qualification. Your tutor will confirm the exact assessment methods before you start.
What you will need to bring
The centre will provide most materials. PHX Training Preston will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support patients and service users day to day.
Customer service advisor: handle queries in a health or social care organisation.
Receptionist (health and social care): first point of contact in a care or NHS setting.
Healthcare administrator: manage information and support care teams.
Support worker: assist individuals in residential or community care settings.
What you could study next
Level 2 Diploma in Care: a broader qualification covering hands-on care skills, often required for care assistant roles.
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care or team leader role.
Level 2 Certificate in Principles of Customer Service: broadens your customer service knowledge beyond health and social care settings.
