Free Level 2 Customer Service in Health and Social Care Course in Blackpool – PHX Training Blackpool
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Customer Service in Health And Social Care Course in Blackpool. Classes run at PHX Training Blackpool. You'll cover the knowledge needed to handle customer service roles across health and social care settings, including managing information and supporting events. The course runs over 2 weeks with daytime classes. Entry requires a diagnosed learning need at this level and no previous qualification in this area at the same or higher level. An initial assessment confirms the course is the right fit before you start.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how customer service works in health and social care settings.
You'll understand how to manage information effectively in a care environment.
You'll learn how to support the planning and delivery of events.
You'll develop knowledge of communication skills relevant to care and service roles.
You'll understand the importance of meeting the needs of patients, service users, and visitors.
You'll learn how to handle queries and complaints in a health or social care context.
How you will learn
Learning takes place in the classroom at PHX Training Blackpool, with flexible daytime attendance over 2 weeks. Assessment is knowledge-based, covering the underpinning understanding required for customer service roles in health and social care. You'll be assessed through written or verbal tasks that test your knowledge of the subject areas covered on the course.
What you will need to bring
The centre will provide most materials. PHX Training Blackpool will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: supporting patients and service users day to day.
Customer service advisor: handling queries in NHS or care settings.
Receptionist: front-of-house role in a GP surgery or care home.
Healthcare administrator: managing information and supporting care teams.
Support worker: working with adults or young people in social care.
Ward clerk: administrative and customer-facing role in a hospital.
What you could study next
Level 2 Diploma in Care: the main qualification for working in adult social care, covering hands-on care skills alongside the knowledge you've built here.
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care or team leader role.
Level 2 Certificate in Principles of Customer Service: broadens your customer service knowledge beyond health and social care settings.
