Free Level 2 Customer Service in Health and Social Care Course in Lancaster. Classes run at Inspira Lancaster, with full-time daytime sessions over 2 weeks. This customer service in health and social care qualification is designed for people looking to move into entry-level roles within the NHS and social care settings, including Clinical Support Worker, Porter, Catering Assistant, and Security. You'll learn how to communicate effectively with patients, colleagues, and the public in care environments. To join, you must be aged 19 or over and either unemployed or earning under £25,000 a year, with proof of UK residency.
Who this course is for
This is an in person course for those interested in entry level roles within the NHS, including Clinical Support Worker, Porter, Cleaner, Catering Assistant, Estates and Facilities Assistant or Security,
Entry requirements
Learners must be 19+ and unemployed or earning less than £25,000 p/a. They must also have proof of UK residency.
What you will learn
You'll develop communication skills suited to health and social care environments.
You'll learn how to handle customer queries and complaints professionally.
You'll understand the importance of confidentiality and data protection in care settings.
You'll explore equality, diversity, and inclusion as they apply to patient and service-user interactions.
You'll learn how to work as part of a team in an NHS or social care workplace.
You'll understand health and safety responsibilities relevant to care environments.
How you will learn
You'll learn through classroom-based sessions at Inspira Lancaster over 2 weeks of full-time daytime study. Assessment is through coursework and practical tasks completed during the course. There are no formal written exams. Your progress will be assessed against the NCFE qualification requirements throughout your time on the course.
What you will need to bring
The centre will provide most materials. Inspira Lancaster will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: supporting patients or service users day to day
Clinical support worker: assisting clinical staff in NHS settings
Porter: moving patients and equipment within hospitals
Catering assistant: preparing and serving food in care or NHS settings
Estates and facilities assistant: maintaining safe, clean care environments
Security officer: managing access and safety in health settings
Customer service advisor: handling enquiries in health or social care organisations
What you could study next
Level 2 Diploma in Care: a broader qualification for those wanting to work as a care assistant or support worker in regulated settings.
Level 3 Diploma in Adult Care: the next step if you want to take on a senior care or team leader role.
Level 2 Award in Health and Safety in the Workplace: useful for roles in NHS estates, facilities, or support services.
