Free Level 2 Customer Service in Health and Social Care Course in Barrow-in-Furness – PHX Training Barrow
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Customer Service in Health And Social Care Course in Barrow-in-Furness. Classes run at PHX Training Barrow. You'll have an initial assessment to confirm this is the right level for you. The course covers the knowledge you need to handle customer service roles in health and social care settings, including managing information and supporting events. It takes around 2 weeks with daytime attendance.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how customer service works in health and social care settings.
You'll understand how to manage information effectively in a care environment.
You'll learn how to support the organisation of events within health and social care.
You'll develop knowledge of how to communicate with patients, service users, and colleagues.
You'll understand the standards and expectations for customer service in regulated care settings.
How you will learn
Learning takes place in the classroom at PHX Training Barrow, with flexible daytime attendance over approximately 2 weeks. Assessment is knowledge-based, covering the topics taught during the course. The centre will confirm the specific assessment format before you start.
What you will need to bring
The centre will provide most materials. PHX Training Barrow will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support patients and service users day to day.
Customer service advisor: handle queries and communications in a care organisation.
Receptionist (health and social care): first point of contact in a care or NHS setting.
Care coordinator: organise appointments, records, and service user information.
Support worker: work alongside care teams in residential or community settings.
What you could study next
Level 2 Diploma in Care: the main qualification for working as a care assistant in a regulated setting, covering practical care skills alongside knowledge.
Level 3 Diploma in Adult Care: for those moving into senior support worker or team leader roles.
Level 2 Certificate in Principles of Customer Service: broadens your customer service knowledge beyond health and social care settings.
