Free Level 2 Customer Service in Health and Social Care Course in Barrow-in-Furness – Furness College Channelside Campus

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start1 Sep 2027
Study modeFull-time
AttendanceDaytime
Awarding bodyNCFE awarding body

About this course

Free Level 2 Customer Service in Health And Social Care Course in Barrow-in-Furness. Classes run at Furness College Channelside Campus, full-time during the day. This customer service in health and social care qualification covers how to communicate effectively with patients, service users, and their families in care settings. You'll also develop skills in handling complaints, maintaining professional standards, and supporting people with dignity and respect. The course takes one year to complete.

Who this course is for

Furness College is highly successful, thriving and dynamic multi-site College. We are extremely passionate about raising the aspirations, knowledge and skills of individuals, communities and employers in Barrow-in-Furness and the wider peninsula. In 2016 the College became a member of the Chartered Institute for Further Education, the body for high performing Further Education Colleges and training providers. In 2017, we were recognised as the best Further Education provider in Cumbria at the Golden Apple Awards. In 2019, Ofsted rated us a s a Good College and later that year we were reaccredited by the Institute of Engineering and Technology, which is recognised around the world as an indicator of quality. In the summer of 2023, we were reaccredited as being a Teaching Excellence Framework Silver rated provider, for the quality of teaching on higher education programmes.

The two main campus sites, Channelside and The Sixth Form, are state of the art facilities and provide our students with the best foundation upon which to build their future. Our campuses include virtual learning spaces, demonstration areas and workshops with all the latest equipment and technologies.

We offer a very wide range of academic and technical courses for students of all ages and abilities including: A Levels, T Levels, vocational courses and university level courses, apprenticeships and adult part-time courses. We also pride ourselves on the wellbeing support we offer to students to help them be the best they can be and go further in life.

For more information and to apply for a course today please visit our website: https://www.furness.ac.uk/

What you will learn

  • You'll develop communication skills for working with patients, service users, and families.
  • You'll learn how to handle complaints and difficult conversations professionally.
  • You'll understand the standards of conduct expected in health and social care settings.
  • You'll explore how to support people with dignity, respect, and empathy.
  • You'll learn how to work as part of a care team and follow organisational procedures.
  • You'll understand equality, diversity, and inclusion in a care environment.
  • You'll develop skills in record-keeping and reporting relevant to customer service roles.

How you will learn

You'll learn through classroom-based sessions at Furness College Channelside Campus. Assessment is through a combination of assignments, portfolio work, and observation of your skills in practice. You'll build a body of evidence over the course of the year that demonstrates your competence across the qualification's units.

What you will need to bring

The centre will provide most materials. Furness College Channelside Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Care assistant: supporting service users in residential or home care settings.
  • Customer service advisor: handling queries and concerns in NHS or care organisations.
  • Healthcare receptionist: first point of contact in GP surgeries or clinics.
  • Support worker: assisting adults or children with daily living and care needs.
  • Patient services coordinator: managing patient communication in hospital settings.
  • Care home administrator: combining customer service with administrative duties.

What you could study next

  • Level 3 Diploma in Health and Social Care: the next step if you want to move into a senior care or supervisory role.
  • Level 2 Functional Skills in English or Maths: useful if you want to strengthen your core skills alongside your care qualification.
  • Level 3 Certificate in Principles of End of Life Care: a specialist route for those working in palliative or residential care settings.

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