Free Level 2 Customer Service in Health and Social Care Course in Morecambe – PHX Training Morecambe
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Customer Service in Health And Social Care Course in Morecambe. Classes run at PHX Training Morecambe, with daytime attendance on a flexible schedule. This customer service in health and social care qualification covers the knowledge you need to handle customer service roles in health and social care settings. You'll learn how to manage information and support events in care environments. The course typically takes 2 weeks. It suits those with a diagnosed learning need at this level and no previous qualification in this area at the same or higher level.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how customer service works in health and social care settings.
You'll understand how to manage information effectively in a care environment.
You'll learn how to support the planning and running of events.
You'll develop knowledge of communication skills relevant to care and service roles.
You'll understand the responsibilities of customer-facing staff in health and social care organisations.
How you will learn
Learning takes place in the classroom at PHX Training Morecambe. You'll be assessed through knowledge-based tasks and written activities that test your understanding of customer service in health and social care. Assessment is designed to confirm you can apply what you've learned to real workplace situations in care settings.
What you will need to bring
The centre will provide most materials. PHX Training Morecambe will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support clients in residential or home care settings.
Customer service advisor: handle queries and communications in a health or social care organisation.
Receptionist (health and social care): front-of-house role in a GP surgery, clinic, or care home.
Care home administrator: coordinate information and support day-to-day operations.
Support worker: assist individuals with daily living in a care setting.
What you could study next
Level 2 Diploma in Care: the main qualification for those moving into hands-on care work, covering practical skills alongside knowledge.
Level 3 Diploma in Adult Care: the next step if you want to take on a senior or supervisory role in a care setting.
Level 2 Certificate in Principles of Customer Service: broadens your customer service knowledge beyond the health and social care sector.
