Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 2 Customer Service in Health and Social Care Course Online – Academy Transformation Trust Further Education

CostFREE
Duration94 hours
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Customer Service in Health And Social Care Course. Study online. You can work through the course at your own pace, which makes it easier to fit around work, family, or other commitments. It covers how to communicate effectively with residents, patients, families, and colleagues in health and social care settings. The course takes around 94 hours to complete. You'll come away with a solid customer service in health and social care qualification that applies directly to care roles.

Who this course is for

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients, and internal and external customers within the Health and Social Care environment.

This course is FREE for eligible learners. Please enquire further with us regarding the eligibility requirements.

Entry requirements

The prospective learner has to be aged 19 and above, and has lived in the EU for at least 3 years at the start of the course.

What you will learn

  • You'll develop communication skills for working with patients, residents, and families.
  • You'll learn how to handle complaints and difficult situations professionally.
  • You'll understand the standards expected of customer-facing staff in health and social care.
  • You'll explore how to work with internal and external customers in care environments.
  • You'll build knowledge of equality, diversity, and person-centred approaches in service delivery.
  • You'll learn how to maintain confidentiality and handle sensitive information appropriately.

How you will learn

You study entirely online, working through course materials at your own pace. Assessment is through written assignments and portfolio evidence that you submit digitally. There are no exams to sit in person. You'll complete tasks that relate directly to health and social care settings, so the work is practical and relevant to the roles this qualification supports.

What you will need to bring

The centre will provide most materials. Academy Transformation Trust Further Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Care assistant: support residents or patients day to day in care settings.
  • Customer service advisor: handle queries and concerns in NHS or social care organisations.
  • Healthcare receptionist: first point of contact in GP surgeries or clinics.
  • Support worker: work alongside care teams in residential or community settings.
  • Patient services coordinator: manage patient communications and appointments.
  • Care home administrator: handle resident and family queries alongside admin duties.

What you could study next

  • Level 3 Diploma in Adult Care: the next step if you want to move into a senior care assistant or team leader role.
  • Level 2 Diploma in Care: broadens your skills across the full range of adult care practice.
  • Level 3 Award in Health and Social Care: useful if you're moving into a supervisory or specialist support role.
Apply on attfe.org.uk →
Apply now →

Related courses at Academy Transformation Trust Further Education

More courses near you