Free Level 2 Customer Service in Health and Social Care Course in Carlisle – PHX Training Carlisle

Name: Free Level 2 Customer Service in Health and Social Care Course in Carlisle – PHX Training Carlisle
Availability: InStock

CostFREE

Duration2 weeks

LevelLevel 2

DeliveryClassroom based

StartFlexible

Study modeFlexible

AttendanceDaytime

Awarding body

About this course

Free Level 2 Customer Service in Health And Social Care Course in Carlisle. Classes run at PHX Training Carlisle. You'll build the knowledge needed to handle customer service roles in health and social care settings, covering how to manage information and support events. The course takes around 2 weeks with flexible daytime attendance. A diagnosed learning need at this level is required, and you must not already hold a qualification in this area at the same level or higher.

Who this course is for

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

Entry requirements

A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level

What you will learn

You'll learn how to deliver effective customer service within health and social care settings.
You'll understand how to manage and handle information appropriately in care environments.
You'll learn how to support the planning and running of events in a care context.
You'll develop knowledge of communication skills suited to health and social care customers.
You'll understand the standards and expectations that apply to customer-facing roles in care.

How you will learn

Learning takes place in the classroom at PHX Training Carlisle. You'll be assessed through knowledge-based tasks and written activities that test your understanding of customer service in health and social care. Assessment is designed to confirm you can apply the required knowledge to real workplace situations.

What you will need to bring

The centre will provide most materials. PHX Training Carlisle will confirm anything else you need before you start.

Where next

Jobs you could do

Care assistant: customer service skills valued in daily resident support
Customer service advisor: roles in NHS trusts, GP surgeries, and care providers
Receptionist: front-of-house roles in health and social care settings
Care coordinator: supporting service users and managing information
Healthcare support worker: patient-facing roles requiring strong communication

What you could study next

After completing this level 2 customer service in health and social care qualification, you could move on to a Level 2 Diploma in Care or a Level 3 Diploma in Adult Care, which are the qualifications required for senior care roles and supervisory positions. If customer service is your focus, a Level 3 Certificate in Customer Service would build on what you've learned here.