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Level 2 Customer Service Course at Abbey Access Training

CostFREE
Duration15 weeks
LevelLevel 2
DeliveryClassroom based
Start1 Jan 2027
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 2 Customer Service Course in Lincoln. Classes run at Abbey Access Training, with part-time daytime sessions over 15 weeks. You'll study at a manageable pace that fits around other commitments. The course covers how to meet customer needs, handle queries, and deliver consistent service across different situations. You'll also get hands-on experience in the training café, building practical skills alongside your qualification. City and Guilds NVQ Certificate in Customer Service Level 2 with certificate.

Who this course is for

This course is for Greater Lincolnshire residents only. Get into Catering, Customer Service, Food Preparation & Cooking (also Retail)

Each of these courses offer the chance to gain experience in our training cafe and complete supporting qualifications.

You can then go on to do Barista Training and Bakery Skills

Please call for further information 01522 801556 For more information please visit www.2aspire.org.uk as this can contain more detail. Thank you for your enquiry.

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll develop skills in handling customer queries, complaints, and requests.
  • You'll understand how to meet customer expectations and maintain service standards.
  • You'll practise working in a real café environment as part of your training.
  • You'll learn how to work as part of a team to deliver good customer experiences.
  • You'll understand how to follow workplace policies and procedures in a customer-facing role.

How you will learn

You'll learn through classroom sessions and practical work in the training café. Assessment for the NVQ Certificate is competence-based, meaning you'll be observed carrying out tasks in a real working environment and build a portfolio of evidence showing what you can do. You'll have an initial assessment to confirm that Level 2 Customer Service is the right level for you, and the centre will use it to plan your learning.

What you will need to bring

The centre will provide most materials. Abbey Access Training will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries by phone, email, or in person
  • Retail Sales Assistant: serving customers and managing transactions in a shop
  • Café or Restaurant Host: welcoming guests and managing front-of-house service
  • Call Centre Agent: resolving customer issues in a contact centre environment
  • Receptionist: first point of contact in offices, hotels, or clinics
  • Hospitality Team Member: customer-facing role in hotels, venues, or catering

What you could study next

  • Level 3 NVQ Diploma in Customer Service: the next step if you want to move into a supervisory or team leader role in customer service.
  • Level 2 Diploma in Hospitality and Catering: broadens your skills if you're working in food service or want to explore the wider hospitality sector.
  • Barista Training or Bakery Skills: short practical courses available through the same centre to add specialist skills to your CV.
Apply on courses.lincsglobal.net →
Apply now →

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