Level 2 Customer Service Course. Study online, at your own pace, fitting learning around your work and home life. The course is funded by the provider, so there is no cost to you regardless of your age. Over 12 weeks, you'll build the knowledge and skills that underpin strong customer service, from handling queries and complaints to understanding customer needs. This level 2 customer service qualification is recognised by employers across retail, hospitality, contact centres, and many other sectors.
Who this course is for
This qualification is ideal for anyone who is currently working in a customer-facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
What you will learn
You'll understand what good customer service looks like and why it matters to a business.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand how to meet customer needs and manage their expectations.
You'll learn about legislation and regulations that affect customer service roles.
You'll understand how to work as part of a team to deliver consistent service.
How you will learn
You'll study entirely online, working through course materials in your own time. Assessment is by written assignments and knowledge-based questions that you complete and submit online. There are no exams to sit in person. Your work is assessed against the qualification standards set by TQUK.
What you will need to bring
The centre will provide most materials. Impact Futures The Urban Building will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries by phone, email, or live chat
Retail Sales Assistant: serving customers on the shop floor
Call Centre Agent: managing inbound and outbound customer calls
Receptionist: first point of contact in an office or clinic
Customer Support Representative: resolving issues for online or service businesses
Complaints Handler: investigating and resolving customer complaints formally
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
Level 2 or Level 3 Diploma in Business Administration: broadens your skills into office and admin work, which often overlaps with customer-facing roles.
Level 3 Team Leader or Supervisor Apprenticeship: a natural next step if you're moving into managing a customer service team.
