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Free Level 2 Customer Service Course Online

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
Start10 Aug 2026
Study modeFlexible
AttendanceDaytime
Awarding bodyTraining Qualifications UK awarding body
Apply now →

About this course

Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your life.

The course covers communication skills, handling information, resolving problems, and building customer relationships. You study over around 12 weeks. Topics apply to a wide range of customer-facing roles and workplace settings.

You'll finish with a TQUK Certificate in Principles of Customer Service at Level 2.

Who this course is for

This course is ideal if you want to work in customer service or improve performance in a customer-facing role. You will learn how to communicate effectively manage information resolve problems and build customer relationships across a range of workplace settings.

Entry requirements

Aged 19+ at the beginning of the academic year and will need to have the right to study in the UK and been a resident for a minimum of 3 years.

What you will learn

  • You'll learn how to communicate clearly with customers in different situations.
  • You'll develop skills for managing customer information accurately.
  • You'll practise resolving customer complaints and problems.
  • You'll build techniques for maintaining positive customer relationships.
  • You'll understand how to deliver consistent service across different workplace settings.
  • You'll explore how to meet customer needs and expectations.

How you will learn

You'll study online through written materials and activities you complete at your own pace. Assessment is through written assignments submitted online. There are no exams. You can work through the course during the day or whenever suits you best.

What you will need to bring

The centre will provide most materials. Cornwall College Online will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handles queries by phone, email, or live chat.
  • Customer Service Assistant, supports customers in a shop or service environment.
  • Contact Centre Agent, manages inbound and outbound customer calls.
  • Retail Assistant, helps customers on the shop floor and at the till.
  • Receptionist, greets visitors and manages front-of-house queries.

What you could study next

  • Level 3 Certificate in Customer Service, deepens your knowledge and suits supervisory roles.
  • Level 2 Diploma in Business Administration, broadens your skills into office and admin work.
  • Level 3 Team Leader or Supervisor Apprenticeship, moves you toward managing a customer service team.
Apply on cornwall.ac.uk →
Apply now →

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