Free Level 2 Air Cabin Crew Course in Manchester

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start7 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

About this course

Free Level 2 Air Cabin Crew Course in Manchester. Classes run at Harpurhey Campus, full-time over one year.

The course covers the cabin crew role and its responsibilities, UK travel and tourism, customer service, safety and emergency procedures, and aircraft-specific operations. You'll also take part in a work placement relevant to the industry. Teaching is led by staff with cabin crew experience.

You'll finish with a City and Guilds Certificate in Air Cabin Crew.

Who this course is for

Designed specifically for anyone who wants to fly the skies in an air cabin crew role, this Level 2 Diploma will help prepare you for a career in this industry, giving you the broad range of knowledge, skills and expertise you’ll need for this demanding role.

As a member of the cabin crew, you will of course focus on how to make passengers feel comfortably on a plane and how to complete a range of regular service duties during each flight. But you’ll also be introduced to the diverse nature of the role and learn all about the cabin crew tasks that you don’t normally see.

You’ll be taught by a highly experienced team of staff that includes many ex-cabin crew, with hands-on, sector-specific knowledge of the industry. You’ll learn all about airline emergency procedures and health, safety and security policies, as well as focusing on the terminology you’ll need to know to be successful, including phonetics, international time, aircraft types, and airport abbreviations.

We are also proud to be an official member of the Institute of Travel and Tourism.

What you will learn

  • You'll understand the duties, teamwork, and professionalism expected of cabin crew.
  • You'll learn how to deliver excellent customer service and passenger experiences.
  • You'll study safety and emergency procedures, including evacuations, first aid, and security protocols.
  • You'll practise aircraft-specific operations, including door operation and emergency equipment.
  • You'll gain knowledge of the UK travel and tourism industry and career pathways within it.
  • You'll develop skills to handle a range of real-world aviation and tourism scenarios.
  • You'll complete a work placement to build practical, on-the-job experience.

How you will learn

You'll be assessed throughout the full year using a range of methods. Classes are delivered in a classroom setting during the day. Work experience is a core part of the course, and the centre will support you in finding a relevant placement.

What you will need to bring

The centre will provide most materials. Harpurhey Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Cabin crew member, working on short or long-haul flights for an airline.
  • Passenger service agent, assisting travellers at an airport check-in or gate.
  • Travel consultant, helping customers plan and book holidays or business travel.
  • Airport customer service advisor, supporting passengers throughout their journey.
  • Holiday rep, looking after guests at travel destinations on behalf of a tour operator.

What you could study next

  • Level 3 Diploma in Aviation Operations, a natural next step if you want to move into supervisory or ground operations roles.
  • Level 3 Travel and Tourism qualification, broadening your options across the wider travel industry.
  • Airline-specific cabin crew training programmes, which most airlines run once you are hired and which lead to your operating licence.

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