Free Level 1 Work-Related Studies for the Customer Service Sector Course in Wandsworth. Classes run at South Thames College - Tooting Centre, with daytime sessions that fit around other commitments. You'll cover the knowledge and skills employers look for in customer-facing roles. The course takes one week to complete. A work-related studies for the customer service sector qualification at this level is a solid starting point if you're moving into customer service work. You'll have an initial assessment to confirm the course is the right fit for you.
Who this course is for
Please see our website for full details www.stcg.ac.uk
Entry requirements
Please see our website for full details www.stcg.ac.uk
What you will learn
You'll understand what good customer service looks like in a workplace setting.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints effectively.
You'll identify the standards and behaviours employers expect in customer service roles.
You'll develop awareness of how your role fits into a wider team or organisation.
How you will learn
Classes are delivered face to face at South Thames College - Tooting Centre. You'll learn through classroom activities, discussion, and practical tasks based on real customer service scenarios. Assessment is carried out during the course through tasks and exercises that demonstrate your understanding. There are no formal written exams.
What you will need to bring
The centre will provide most materials. South Thames College - Tooting Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and supporting customers day to day.
Retail Assistant: serving customers and managing transactions in a shop.
Call Centre Agent: responding to customer calls and resolving issues.
Receptionist: greeting visitors and managing front-of-house communications.
Sales Assistant: advising customers and supporting in-store sales.
Admin Support Worker: customer-facing office and administrative tasks.
What you could study next
Level 2 Certificate in Customer Service: builds on this foundation with more detailed knowledge of customer service processes and communication skills.
Level 2 Functional Skills English: strengthens written and verbal communication, which many customer service employers look for.
Level 2 NVQ Certificate in Customer Service: a work-based qualification that demonstrates practical competence and is recognised by employers across the sector.
