Free Level 1 Customer Service Sector Course in Wandsworth. Classes run at South Thames College - Tooting Centre, part-time during the day. This free customer service sector course runs over one week, making it easy to fit around other commitments. You'll cover the knowledge and skills that underpin work in customer-facing roles, from communication to handling customer needs. The course leads to the Highfield Certificate in Work-Related Studies for the Customer Service Sector, a level 1 customer service sector qualification recognised by employers in retail, hospitality, and contact centres.
Who this course is for
Please see our website for full details www.stcg.ac.uk
Entry requirements
Please see our website for full details www.stcg.ac.uk
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll explore what good customer service looks like in different workplace settings.
You'll understand how to handle customer queries and complaints.
You'll develop awareness of your role and responsibilities in a customer service environment.
You'll learn how to work as part of a team to meet customer needs.
How you will learn
Classes are delivered in the classroom at South Thames College - Tooting Centre. You'll take part in group activities, discussions, and practical tasks based on real customer service situations. Assessment is through coursework and tasks completed during the course. There are no formal written exams.
What you will need to bring
The centre will provide most materials. South Thames College - Tooting Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle enquiries by phone, email, or in person.
Retail Sales Assistant: serve customers on the shop floor.
Receptionist: first point of contact in an office or business.
Call Centre Agent: manage inbound or outbound customer calls.
Hospitality Assistant: support customers in hotels, cafes, or venues.
Admin Assistant: provide support and customer-facing communication in an office.
What you could study next
Level 2 Certificate in Customer Service: builds on this course and strengthens your CV for customer-facing roles.
Level 2 Functional Skills in English or Maths: supports applications for further training or employment where GCSE-equivalent qualifications are asked for.
Level 2 Diploma in Business Administration: broadens your options into office and admin work alongside customer service.
