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Free Level 1 Vocational Studies Course in Leicester – Workpays Leicester

CostFREE
Duration175 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Vocational Studies Course in Leicester. Classes run at Workpays Leicester, with daytime attendance and flexible study to fit around you. This vocational studies qualification focuses on business administration and customer service. You'll explore the types of tasks and roles involved in business admin work, and develop the knowledge needed to work effectively in that environment. The course runs for 175 hours. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it.

Who this course is for

This course is designed for people looking to work in a business administration role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to develop knowledge and skills within business and administration. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll develop knowledge of business administration roles and responsibilities.
  • You'll explore customer service skills and how to apply them in a workplace setting.
  • You'll learn how to work effectively within a business environment.
  • You'll understand the types of tasks involved in day-to-day admin work.
  • You'll build awareness of professional standards and workplace expectations.

How you will learn

You'll study in a classroom at Workpays Leicester, with flexible daytime attendance. Learning is delivered through tutor-led sessions covering business admin and customer service topics. Assessment is based on the work you produce during the course. Your tutor will guide you through each topic and support you as you build your knowledge.

What you will need to bring

The centre will provide most materials. Workpays Leicester will confirm anything else you need before you start.

Where next

Jobs you could do

  • Business administrator: handling day-to-day office and admin tasks
  • Customer service advisor: supporting customers by phone, email, or in person
  • Receptionist: managing front-of-house duties and enquiries
  • Admin assistant: supporting teams with filing, data entry, and scheduling
  • Office junior: entry-level support role across business functions

What you could study next

After completing this level 1 vocational studies course, you could move on to a Level 2 Certificate or Diploma in Business Administration, which goes deeper into office procedures, communication, and professional skills. A Level 2 qualification can also open the door to apprenticeships in business admin. If customer service is your focus, a Level 2 Award or Certificate in Customer Service is a natural next step.

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