Free Level 1 Vocational Studies Course in Market Harborough. Classes run at Workpays Market Harborough, with daytime attendance on a flexible schedule. This vocational studies qualification covers the knowledge and skills needed for business administration and customer service roles. You'll explore the types of tasks involved in admin work and how to operate effectively in that environment. The course runs for 175 hours in total. A good understanding of English is helpful; you don't need a formal qualification to apply.
Who this course is for
This course is designed for people looking to work in a business administration role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to develop knowledge and skills within business and administration. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll develop knowledge of business administration roles and responsibilities.
You'll explore how customer service works in a business environment.
You'll learn how to work effectively within an office or admin setting.
You'll understand the types of tasks and duties involved in admin work.
You'll build awareness of professional workplace behaviour and communication.
How you will learn
You'll study in a classroom at the centre, with flexible daytime attendance to fit around your schedule. Learning is delivered through tutor-led sessions covering business administration and customer service topics. Assessment is based on the work you produce during the course, including written tasks and activities that demonstrate your knowledge and understanding.
What you will need to bring
The centre will provide most materials. Workpays Market Harborough will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: handling day-to-day office tasks and correspondence.
Customer service assistant: supporting customers in person, by phone, or online.
Receptionist: managing front-of-house duties and appointments.
Admin assistant: supporting teams with filing, data entry, and scheduling.
Office junior: entry-level support role across a range of business functions.
What you could study next
Level 2 Certificate in Business Administration: a natural next step that goes deeper into admin practice and is recognised by employers hiring for office roles.
Level 2 Functional Skills English: strengthens your written communication for business settings.
Level 2 Customer Service Qualification: builds on the customer service knowledge covered in this course and supports roles in retail, hospitality, and contact centres.
