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Free Level 1 Vocational Studies Course in Kettering – Workpays Kettering

CostFREE
Duration175 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Vocational Studies Course in Kettering. Classes run at Workpays Kettering. You'll build knowledge of customer service, business administration tasks, and how to work effectively in an office environment. The course runs for 175 hours and is studied flexibly during daytime sessions. You'll need a good understanding of English, though you don't need a formal qualification to prove it.

Who this course is for

This course is designed for people looking to work in a business administration role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to develop knowledge and skills within business and administration. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll explore the types of roles and tasks involved in business administration.
  • You'll develop knowledge of customer service and how to handle it professionally.
  • You'll learn how to work effectively within a business environment.
  • You'll understand the skills and behaviours expected in an admin role.
  • You'll gain an overview of how organisations operate day to day.

How you will learn

You'll attend daytime classes at Workpays Kettering, studying on a flexible schedule. Learning is classroom based, with activities and tasks that build your understanding of business administration and customer service. Assessment is through coursework and portfolio-style evidence rather than formal exams. Your progress is reviewed throughout the course.

What you will need to bring

The centre will provide most materials. Workpays Kettering will confirm anything else you need before you start.

Where next

Jobs you could do

  • Business administrator: handling day-to-day office tasks and correspondence.
  • Customer service advisor: supporting customers by phone, email, or in person.
  • Receptionist: first point of contact in an office or business.
  • Admin assistant: supporting teams with filing, scheduling, and data entry.
  • Office junior: entry-level support role across a range of sectors.

What you could study next

A Level 1 vocational studies qualification is a solid step toward further study in business and administration. You could progress to a Level 2 Certificate or Diploma in Business Administration, which opens more job opportunities. From there, a Level 3 qualification in Business Administration or Management is worth considering if you want to move into supervisory or team leader roles.

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