Free Level 1 Vocational Studies Course in Derby. Classes run at Workpays Derby. You'll build the knowledge needed to work in business administration and customer service, covering the types of tasks and responsibilities involved in those roles. The course runs for 175 hours, with daytime classes on a flexible schedule. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it. A free vocational studies course for adults looking to move into business admin.
Who this course is for
This course is designed for people looking to work in a business administration role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to develop knowledge and skills within business and administration. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll learn how businesses and administration teams are organised and how they operate.
You'll explore the types of tasks involved in business administration roles.
You'll develop your understanding of customer service in a business setting.
You'll learn how to work effectively within a professional environment.
You'll build knowledge of communication and workplace expectations in admin roles.
How you will learn
You'll learn through classroom-based sessions at Workpays Derby, with a flexible daytime timetable. Learning is supported by tutor-led teaching and practical activities. Assessment is through coursework and tasks completed during the course rather than formal exams.
What you will need to bring
The centre will provide most materials. Workpays Derby will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: handling day-to-day admin tasks in an office
Customer service advisor: supporting customers by phone, email, or in person
Office assistant: general admin and clerical support across departments
Receptionist: first point of contact in an office or business
Data entry clerk: inputting and managing records and information
Administrative assistant: supporting teams with scheduling, correspondence, and filing
What you could study next
A level 1 vocational studies qualification is a solid starting point for further study in business and admin.
Level 2 Certificate in Business Administration: the next step toward a business admin role with more responsibility.
Level 2 Functional Skills English and Maths: strengthens your applications and opens doors to further training.
Level 3 Business Administration qualification: for those aiming toward supervisory or management roles.
