Free Level 1 Customer Service Sector Course in Sunderland. Classes run at Penshaw View Training, part-time during the day. This free customer service sector course is open to Sunderland residents with no formal entry requirements. Classes run over 56 hours, giving you time to fit study around other commitments. You'll build practical knowledge of working in customer-facing roles, covering the skills employers look for in this sector. The course is delivered by Highfield.
Who this course is for
Residents of Sunderland
Entry requirements
Nor formal entry requirements
What you will learn
You'll understand what good customer service looks like in a workplace setting.
You'll learn how to communicate clearly and professionally with customers.
You'll develop skills for handling customer queries and complaints.
You'll explore health and safety responsibilities relevant to customer service roles.
You'll learn how to work as part of a team in a customer-facing environment.
You'll understand the standards and behaviours employers expect in the customer service sector.
How you will learn
You'll attend classroom-based sessions at Penshaw View Training in Sunderland. Learning is delivered face to face, with activities and discussions to support your understanding. Assessment is based on the work you produce during the course, which may include written tasks and practical activities. There are no formal exams.
What you will need to bring
The centre will provide most materials. Penshaw View Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Retail Assistant: serving customers on a shop floor or at a till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Receptionist: greeting visitors and managing front-of-house tasks.
Sales Assistant: advising customers and processing transactions.
Contact Centre Operator: supporting customers by phone, email, or live chat.
What you could study next
Level 2 Certificate or Diploma in Customer Service: the natural next step, going deeper into customer service skills and recognised by more employers.
Level 2 Functional Skills in English or Maths: useful if you want to strengthen your core skills alongside your customer service qualification.
Level 2 Business Administration Qualification: broadens your options into office and admin roles.
