Free Level 1 BTEC Certificate in Principles of Business Administration Course in Crewe. Classes run at Acorn Training Crewe, full-time over 5 days. Before you enrol, you'll complete BKSB maths and English assessments so the centre can confirm this is the right starting point for you. The course covers the skills needed to work in a customer-facing role, including how a business operates day to day. A free BTEC Certificate in Principles of Business Administration course for adults looking to step into office or business admin work.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll understand how businesses are organised and how they operate.
You'll learn how to communicate effectively with customers and colleagues.
You'll develop skills for handling information and documents in an office setting.
You'll explore the principles behind good customer service.
You'll learn how to manage your own work and meet deadlines.
You'll understand basic health, safety, and security in a business environment.
How you will learn
You'll learn through classroom-based sessions at Acorn Training Crewe over 5 full-time days. Assessment for the Pearson Edexcel BTEC Certificate is portfolio-based, drawing on work you produce during the course. You'll gather evidence of your skills and knowledge through assignments and practical tasks completed in class.
What you will need to bring
The centre will provide most materials. Acorn Training Crewe will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: general office and admin support roles
Customer service advisor: front-line customer contact in any sector
Receptionist: first point of contact in offices, clinics, or hotels
Admin assistant: supporting teams with day-to-day paperwork and tasks
Data entry clerk: maintaining records and databases accurately
Office junior: entry-level support across a range of business settings
What you could study next
Level 2 Certificate in Principles of Business Administration (Pearson Edexcel or City and Guilds): the natural next step, covering business admin in more depth and recognised by more employers.
Level 2 Customer Service Qualification: builds on the customer-facing skills from this course.
Level 3 Business Administration Apprenticeship: combines on-the-job training with a nationally recognised qualification for those ready to move into employment.
