Free Level 1 BTEC Certificate in Principles of Business Administration Course in Stoke-on-Trent. Classes run at Acorn Training Stoke on Trent, with full-time daytime sessions delivered over 5 days. The course covers the skills needed to work in a customer-facing role, including how businesses operate day to day. Before you enrol, you'll complete BKSB maths and English assessments so the team can confirm this is the right starting point for you.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll understand how a business organisation works and the roles within it.
You'll learn how to communicate professionally with customers and colleagues.
You'll explore the principles of handling information and records in a business setting.
You'll develop an understanding of health, safety, and security in the workplace.
You'll learn how to manage your own performance and work effectively as part of a team.
How you will learn
You'll learn through classroom-based sessions over 5 full-time daytime days. Assessment is through Pearson Edexcel's BTEC model, which uses assignments and portfolio evidence rather than formal exams. You'll complete tasks that demonstrate your understanding of business administration principles, assessed against set criteria.
What you will need to bring
The centre will provide most materials. Acorn Training Stoke on Trent will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: general office and admin support roles
Customer service assistant: front-line customer-facing work in any sector
Receptionist: first point of contact in offices, clinics, or hotels
Data entry clerk: inputting and maintaining business records
Admin assistant: supporting teams with day-to-day business tasks
What you could study next
Level 2 BTEC Certificate or Diploma in Business Administration: the natural next step, covering business admin in more depth and recognised by more employers.
Level 2 Functional Skills in English and Maths: strengthens your application for further training or employment if you want to build on your BKSB assessment results.
Level 2 Customer Service Qualification: a focused route if you want to develop your customer-facing skills further.
