Summary
The Operations Apprentice is responsible for supporting the delivery of core operational administration and governance activities across the organisation. The role ensures operational processes are completed accurately and in line with service level agreement. Its a great opportunity to work for an established financial services organisation.
What you will do at work
- Carry out operational administration activities to support the day‑to‑day running of the business
- Assist in ensuring key operational tasks (e.g. statements, communications, administrative processes) are completed within agreed service levels
- Support the creation and distribution of bulk communications and operational mailings
- Maintain accurate records and perform data entry across operational systems
- Assist with maintaining and updating operational documentation, including policies and procedures
- Develop familiarity with company systems and processes related to policy administration
- Provide general operational support to teams across the business
Training
The training plan will be agreed once the applicant has joined.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- time management
- accuracy
Qualifications
- GCSE English (C or above) – essential
- GCSE Maths (C or above) – essential
About this employer
Shepherds Friendly is a modern mutual society, offering a variety of adult and children’s financial products and services such as ISAs, savings plans, life insurance and income protection. Located in south Manchester in the heart of Cheadle village, the Society has been providing financial security to members for almost 200 years.
Guided by our values of working together, doing the right thing, and making a difference, we are committed to delivering a service which helps our members plan their finances and secure their family’s future. In a world of financial complexity, we believe in the power of simplicity.
After this apprenticeship
There are different career paths available within the Operations Team and the business as a whole.
Things to consider
Candidates must have the right to work in the UK.
Successful candidates must complete a satisfactory credit check, we cannot accept applicants with CCJ’s or IVA’s due to us being a financial services organisation.
Applicants may have to complete a simple interview task.
As the position is office based, candidates must live within commutable distance to the office in Cheadle village, Stockport.
Employee benefits
- Company Pension Scheme – 8% employer contribution
- 25 days annual leave plus bank holidays
- An extra day off for your birthday
- Access to wellbeing support services through Nuffield Health and Health Assured including access to 24/7 online GP, mental health support, free eye tests/flu vaccinations.
- Company benefits including life insurance, healthcare cash plan, four paid well-being days, and various social and charitable events