Summary
The Business Administrator Apprentice is required to report to and support the sales team by ensuring all back-office duties are completed within reasonable timescales. This is an important role in ensuring that customer queries are processed in a timely manner and will involve dealing with queries via email and telephone calls.
What you will do at work
- To be an excellent company ambassador and first point of contact for customers and prospective customers
- To manage time effectively and efficiently to ensure that both planned and unplanned workloads are handled diligently and in a timely manner
- To receive and handle incoming telephone and written communications from potential customers and colleagues in a timely and professional manner
- To communicate effectively with other staff members, and to supply the required administrative support to aid the growth of the company
- To attend weekly meetings with your manager
- To suggest ways to improve system processes
- To participate in regular product training
- To maintain a weekly progress report
- To ensure all waste transfer
- Notes are raised and sent within 2 months of expiry date
- To ensure all new and existing customers receive a schedule of upcoming service dates
- To support the customer care team with customer queries on a daily basis
- To support the business development team with the customer care call programme
- To learn and raise Hazardous Consignment Notes to support the Customer Relations Apprentice
Training
- Full Business Administration Apprenticeship Level 3
- Training will be in the workplace, with no attendance at college. Further details will be made available at a later date
- Functional Skills in English and maths (if required)
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Qualifications
- GCSE English Language (4/C) – desired
- GCSE English Literature (4/C) – desired
- GCSE Maths (4/C) – desired
About this employer
With our 100% reliability and quality guarantee, Pink Hygiene is unlike any other hygiene services company you’ve ever used before. That’s why we are The Trusted Washroom Experts for more than 1,000 businesses, organisations, and schools across the South East of England.
Our comprehensive approach means we supply and service everything related to your washrooms, from top-quality consumables and hygiene products, all the way through to providing deep cleaning and environmentally responsible hygiene and medical waste removal and disposal.
But what really makes us stand out from our competitors is the fact that we think and operate differently from other hygiene service companies.
After this apprenticeship
- Full-time position may be offered to the right candidate upon completion of the apprenticeship