Free Level 1 Business and Retail Course in Basildon. Classes run at TCHC Basildon GAPS Centre, full-time during the day. The course covers customer service, stock handling, business communication, health and safety, and how retail teams work together. You'll also study Functional Skills English and Maths at Level 2 alongside the main qualification. The course runs for 343 hours in total. It's a solid business and retail qualification for anyone looking to move into retail or business roles.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how to create business documents.
You'll understand how to handle stock in a retail environment.
You'll practise customer service skills used in retail roles.
You'll learn how to handle telephone calls professionally.
You'll explore health and safety in the workplace.
You'll study how individuals and teams contribute to a retail business.
You'll explore entrepreneurship and the basics of applying for a job.
How you will learn
You'll learn through classroom-based sessions at the centre. Learning is hands-on and topic-led, covering practical retail and business skills. Assessment is built into the course through coursework and tasks linked to each topic area. You'll also complete Functional Skills English and Maths as part of your studies.
What you will need to bring
The centre will provide most materials. TCHC Basildon GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers on the shop floor
Stock room assistant, managing deliveries and inventory
Customer service advisor, handling queries in store or by phone
Cashier, processing payments and supporting customers
Retail team member, supporting day-to-day store operations
Office administrator, handling documents and communications
What you could study next
Level 2 Business Administration Diploma. A natural next step if you want to move into office or admin roles.
Level 2 Retail Skills NVQ. Builds on your retail knowledge and is valued by employers in the sector.
Level 2 Customer Service Qualification. Useful if you want to specialise in customer-facing work.
Functional Skills Maths and English Level 2. If you haven't already completed these, they open doors to further study and employment.
