Free Level 1 Business and Retail Course in Basildon. Classes run at TCHC Basildon GAPS Centre, full-time during the day. This free business and retail course covers customer service, stock handling, business communication, health and safety, and how teams work in a retail environment. You'll also study Functional Skills English and Maths at Level 2 alongside the main qualification. The course runs for 208 hours in total.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how to create business documents used in retail and office environments.
You'll understand how to handle stock in a retail environment.
You'll explore customer service skills and how to improve the customer experience.
You'll study health and safety in the workplace.
You'll learn how individuals and teams contribute to a retail business.
You'll explore entrepreneurship and the basics of applying for a job.
How you will learn
You'll learn through classroom-based sessions at the centre. Learning is practical and topic-based, covering units such as customer service, stock handling, and business communication. You'll also complete personal and social development sessions as part of the programme. Assessment is through the work you produce during the course, including business documents and unit tasks.
What you will need to bring
The centre will provide most materials. TCHC Basildon GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers and handling stock on the shop floor.
Retail supervisor, supporting a team in a store environment.
Customer service advisor, handling queries in retail or office settings.
Stock room assistant, managing deliveries and inventory.
Receptionist, using business communication skills in an office or retail setting.
Warehouse operative, working in stock and logistics roles.
What you could study next
Level 2 Business Administration Certificate. A natural next step if you want to move into office or admin roles.
Level 2 Diploma in Retail Skills. Builds on this qualification with more advanced retail knowledge.
Functional Skills Maths and English Level 2. If you haven't already completed these, they open doors to further study and many job applications.
