Level 2 Customer Service in Health And Social Care Course in Newcastle upon Tyne. Classes run at Newcastle College Southwark College, part-time during the day, so you can fit study around other commitments. This customer service in health and social care qualification covers how to communicate effectively with patients, service users, and colleagues in care settings. You'll explore topics like handling complaints, maintaining dignity and respect, and working within professional boundaries. The course typically takes 2 years part-time. You'll finish with the NCFE Level 2 Certificate in Customer Service for Health and Social Care Settings with certificate.
Who this course is for
For learners interested in Healthcare releated disciplines
What you will learn
You'll learn how to communicate clearly and professionally with service users and their families.
You'll understand how to handle complaints and difficult conversations in care environments.
You'll explore how to maintain dignity, respect, and confidentiality when supporting people.
You'll learn about legislation and policies that govern customer service in health and social care.
You'll develop skills for working as part of a team in a care setting.
You'll understand how to gather and respond to feedback from service users.
How you will learn
You'll learn through classroom-based sessions at Newcastle College Southwark College. Assessment is likely to include written assignments, case studies, and portfolio evidence drawn from real care scenarios. Your tutor will guide you through each topic and support you in building your evidence. The part-time daytime timetable means you cover the content at a steady pace over two years.
What you will need to bring
The centre will provide most materials. Newcastle College Southwark College will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support people in residential or home care settings.
Customer service advisor: handle queries and complaints in NHS or social care organisations.
Healthcare receptionist: first point of contact in GP surgeries or clinics.
Support worker: assist adults or young people with daily living needs.
Patient services coordinator: manage patient communications in healthcare settings.
What you could study next
Level 3 Diploma in Health and Social Care: the next step if you want to move into a senior care or supervisory role.
Level 3 Certificate in Principles of Customer Service: broadens your customer service skills beyond the health and social care sector.
Level 2 Diploma in Care: deepens practical care skills and counts toward a Care Certificate.
