Free Level 2 Customer Service in Health and Social Care Course. Study online. You can work through the course at your own pace, fitting study around your other commitments. It covers how to communicate effectively with patients, service users, and colleagues in health and social care settings. The course typically takes 8 weeks. You'll have an initial assessment to make sure this level is right for you.
Who this course is for
contact http://www.skillsnorthtyneside.org.uk for further guidance
Entry requirements
You will have an initial assessment to make sure that this level is right for you.
What you will learn
You'll learn how to communicate clearly and professionally with service users and colleagues.
You'll understand the importance of person-centred approaches in health and social care.
You'll develop skills for handling queries, complaints, and difficult conversations with care.
You'll explore equality, diversity, and inclusion as they apply to customer service in care settings.
You'll learn how to maintain confidentiality and handle sensitive information appropriately.
You'll understand your responsibilities and professional standards when working with vulnerable people.
How you will learn
You study online, working through course materials at your own pace. Assessment is based on written assignments and tasks that you complete and submit digitally. There are no exams. Your work is assessed against the requirements of the NCFE qualification. You'll have an initial assessment before you start to confirm that this level is the right fit for you.
What you will need to bring
The centre will provide most materials. North Tyneside Employment and Skills will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support people in residential or home care settings.
Customer service advisor: handle queries and support in NHS or care organisations.
Healthcare receptionist: first point of contact in GP surgeries or clinics.
Support worker: assist adults or young people with daily living needs.
Patient services coordinator: manage appointments and communications in healthcare.
Community care worker: deliver care and support in people's own homes.
What you could study next
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care role or take on more responsibility.
Level 2 Diploma in Health and Social Care: broadens your skills across the full care sector.
Level 3 Award in Health and Social Care: useful if you're moving toward supervisory or specialist work.
These qualifications build on the customer service in health and social care qualification you've already earned.
