Free Level 2 Customer Service in Health and Social Care Course. Study online. You can work through the course at your own pace, without taking time off work or travelling to a class. The course takes 12 weeks and covers the customer service skills specific to health and social care settings. You'll learn how to communicate with patients, service users, and colleagues, and how to handle difficult situations professionally. A free customer service in health and social care course for adults who need flexibility in how they study.
Who this course is for
Anyone wishing to boost their skills without having to take time off work or commit to attending face to face sessions
What you will learn
You'll understand what good customer service looks like in health and social care settings.
You'll learn how to communicate clearly and respectfully with service users, patients, and their families.
You'll develop skills for handling complaints and difficult conversations professionally.
You'll explore the values and standards expected in health and social care environments.
You'll learn how to work as part of a team to deliver consistent service.
You'll understand how equality, diversity, and inclusion apply to customer service in care settings.
How you will learn
You'll study online with tutor support included. The course is not entirely self-study; a tutor will guide your learning throughout. Assessment is through written assignments and tasks completed online. You'll have an initial assessment to confirm that this level is right for you, and the tutor will use it to plan your learning.
What you will need to bring
The centre will provide most materials. Crook Adult Learning And Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: supporting people in residential or home care settings.
Customer service advisor: handling queries in NHS or social care organisations.
Healthcare receptionist: front-of-house role in GP surgeries or clinics.
Support worker: working with adults or young people in care.
Care coordinator: organising care packages and communicating with families.
Patient services advisor: customer-facing role in hospital or community health settings.
What you could study next
Level 3 Certificate or Diploma in Health and Social Care: the next step if you want to move into senior care or supervisory roles.
Level 2 or Level 3 Diploma in Adult Care: a work-based qualification that counts toward career progression in regulated care settings.
Level 3 Award in Education and Training: useful if you want to move into a training or mentoring role within health and social care.
