Level 2 Customer Service in Health And Social Care Course in Newcastle upon Tyne. Classes run at Newcastle College Southwark College, part-time during the day. The course runs over two years, so you can build your knowledge at a manageable pace alongside other commitments. You'll develop the customer service skills that health and social care settings specifically require, from communicating with patients and service users to handling difficult situations professionally. This level 2 customer service in health and social care qualification is awarded by NCFE. Fees apply, though a reduction may be possible depending on your circumstances. Contact the centre to find out what you might pay.
Who this course is for
For learners interested in Healthcare releated disciplines
What you will learn
You'll learn how to communicate effectively with patients, service users, and their families.
You'll develop skills for handling complaints and difficult conversations in care settings.
You'll understand the standards of customer service that apply specifically in health and social care.
You'll learn how to work as part of a team to deliver a positive experience for service users.
You'll explore how to maintain confidentiality and handle sensitive information appropriately.
You'll build awareness of equality, diversity, and inclusion in a care environment.
How you will learn
You'll learn through classroom-based sessions at the centre. Assessment is likely to include written assignments and practical tasks that reflect real situations in health and social care settings. Your tutor will guide you through the units and support you in building a portfolio of evidence as you progress through the course.
What you will need to bring
The centre will provide most materials. Newcastle College Southwark College will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant. Support patients or service users day to day in care settings.
Customer service advisor. Handle queries and concerns in a health or social care organisation.
Receptionist (health sector). First point of contact in GP surgeries, clinics, or hospitals.
Healthcare support worker. Assist clinical staff and support patient wellbeing.
Social care worker. Work in residential or community care supporting vulnerable adults.
Patient services coordinator. Manage appointments and communications in healthcare settings.
What you could study next
Level 3 Diploma in Health and Social Care. The next step if you want to move into a senior care or supervisory role.
Level 3 Certificate in Customer Service. Builds on your customer service knowledge for a wider range of sectors.
Level 2 or Level 3 NVQ in Health and Social Care. A work-based qualification that many employers in care look for when hiring or promoting staff.
