Level 2 BTEC Diploma in Business Administration Course. Work-based training at your workplace. You study while working in a business support role, applying what you learn directly on the job. The course covers administration, communication, IT skills, reception services, and specialist business areas. It typically takes 12 months to complete. There are no formal entry requirements; you'll have an initial assessment before you start so the programme can be planned around your needs.
Who this course is for
Our Business and Administration Apprenticeships provide learners with skills needed to progress in a business support role. Areas covered include administration, communication, providing reception services, IT skills and specialist areas.
Entry requirements
There are no formal entry requirements although candidates should have the ability to manage the requirements of the level of the qualification, candidates will be required to undertake Initial Assessments before starting on programme.
What you will learn
You'll develop administration skills used in day-to-day business support roles.
You'll practise written and verbal communication in a professional workplace context.
You'll learn how to provide reception and front-of-house services.
You'll build IT skills relevant to business environments, including document handling and data entry.
You'll cover specialist business areas relevant to your job role.
You'll understand how to organise and prioritise workloads effectively.
How you will learn
Learning takes place in your workplace. You'll build a portfolio of evidence drawn from your day-to-day work activities. Assessment is ongoing and work-based, with your progress reviewed against the requirements of the Level 2 BTEC Diploma in Business Administration qualification. You'll complete an initial assessment before starting so the programme is matched to your current level and role.
What you will need to bring
The centre will provide most materials. Chiltern Training will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: general office and admin support across sectors.
Receptionist: front-of-house and visitor management in offices or clinics.
Office coordinator: organising schedules, documents, and communications.
Administrative assistant: supporting teams with day-to-day business tasks.
Data entry clerk: inputting and managing records and databases.
Customer service administrator: handling queries and correspondence for businesses.
What you could study next
Level 3 Business Administrator (Apprenticeship Standard): the next step for those in a business support role wanting to take on more responsibility.
Level 3 BTEC Diploma in Business: broader business knowledge covering finance, marketing, and management.
Level 3 AAT Accounting Qualification: a route into finance and accounts roles for those working in business support with a financial focus.
