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Level 1 Customer Service Training in Redhill – East Surrey College

Cost£1,233.00
Duration34 weeks
LevelLevel 1
DeliveryClassroom based
Start1 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Level 1 Business Course in Redhill. Classes run at East Surrey College, full-time during the day. The course runs for 34 weeks and covers customer service, the UK travel industry, and tourism. You'll explore how businesses in aviation, travel, and tourism operate, and what employers in these sectors look for. Units include customer service skills, locational geography, and preparing for work in travel and tourism. This level 1 business qualification suits those starting out and looking to build knowledge before moving into work or further study.

Who this course is for

16 or 16+

What you will learn

  • You'll learn how the UK travel and aviation industry works.
  • You'll develop customer service skills used in travel and tourism roles.
  • You'll explore the role of overseas resort representatives and tourist information services.
  • You'll study locational geography and how to plan travel itineraries.
  • You'll learn what employers in the travel sector expect from new staff.
  • You'll understand accessible travel and tourism requirements.
  • You'll build a portfolio of work to evidence your learning.

How you will learn

You'll study in a classroom at East Surrey College, full-time across 34 weeks. Learning is delivered through a mix of taught sessions and practical activities. Assessment is portfolio-based. You'll gather evidence of your knowledge and skills throughout the course. Some units are mandatory and others are optional, giving you some choice in the topics you cover.

What you will need to bring

You'll need pens, highlighters, a pencil, a ruler, an A4 folder for your completed portfolio, and A4 lined or blank paper. You'll also need a world atlas, such as The Collins School World Atlas. East Surrey College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries in travel, retail, or hospitality
  • Holiday Representative: supporting customers at overseas resorts
  • Tour Guide: leading groups on organised trips and excursions
  • Tourist Information Centre Assistant: advising visitors on local attractions
  • Travel Agent: helping customers plan and book travel
  • Airport Customer Service Agent: assisting passengers at check-in or gates

What you could study next

After this level 1 business qualification, you could move on to a Level 2 Certificate or Diploma in Travel and Tourism, which goes deeper into the industry and can open doors to more roles. A Level 3 qualification in Travel and Tourism or Business is a further step if you want to move into supervisory or management positions. Some learners also progress to apprenticeships in customer service or travel operations.

Apply on esc.ac.uk →
Apply now →

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