Level 2 Hospitality Customer Service Course in Caterham
CostFREE
Duration18 months
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding body
About this course
Level 2 The Principles of Customer Service in Hospitality, Leisure, Travel and Tourism Course. Work-based training at your workplace. It's free for some learners, and fees may apply for others. You study while working in a hospitality or catering role, covering customer service principles across food service, front of house, accommodation, and leisure settings. The course takes around 18 months to complete. It suits a wide range of roles, from hotel reception and housekeeping to bar work and conference support. This is the principles of customer service in hospitality, leisure, travel and tourism qualification from Pearson Edexcel.
Who this course is for
his work-based qualification is aimed at learners who are working, or want to work, in a wide range of hospitality and catering businesses that cover a range of duties in their role and may combine food preparation, food service and non-food duties, such as front of house or accommodation functions. It could lead to employment as a bar person or manager, chef, cleaner, concierge, conference and banqueting assistant or manager, hotel porter, hotel receptionist, hotel room attendant, housekeeper, receptionist or waiter.
Entry requirements
No entry requirements
What you will learn
You'll understand how to deliver customer service in hospitality, leisure, travel and tourism environments.
You'll learn how to handle customer queries, complaints, and requests professionally.
You'll explore the standards and expectations that apply across different hospitality settings, from hotels to travel services.
You'll develop knowledge of front of house, accommodation, food service, and non-food duties.
You'll understand how your role contributes to the wider guest or customer experience.
How you will learn
This is a work-based qualification. You build evidence of your knowledge and understanding through your day-to-day role. Assessment is through written assignments and knowledge-based tasks completed in the workplace. Your employer supports your learning throughout the programme.
What you will need to bring
The centre will provide most materials. Able Trust Care Caterham will confirm anything else you need before you start.
Where next
Jobs you could do
Hospitality team member: front of house, food service, or accommodation duties.
Hotel receptionist: welcoming guests and managing bookings.
Bar person or bar supervisor: serving customers in licensed premises.
Hotel room attendant or housekeeper: maintaining guest accommodation.
Hotel porter or concierge: guest services and luggage handling.
Conference and banqueting assistant: supporting events and functions.
Travel and tourism customer service advisor: assisting customers with travel needs.
What you could study next
Level 3 Diploma in Hospitality Supervision and Leadership: moves you toward supervisory and management roles in hospitality.
Level 2 NVQ Diploma in Food and Beverage Service: practical qualification for those specialising in food and drink service.
Level 2 Award in Food Safety in Catering: a short compliance qualification useful for most hospitality roles.
