Free Level 2 Information, Advice or Guidance Course in Malton. Classes run at Malton Adult Learning and Skills Service on evenings, so you can fit study around your existing commitments. This free information, advice or guidance course for adults is designed to build on knowledge you already use in a supporting or advisory role. Sessions run for 4 hours. You'll cover the principles and practice of giving information, advice, and guidance to others. The course suits people working in roles where they regularly support clients, colleagues, or members of the public.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll explore the principles behind giving effective information, advice, and guidance.
You'll learn how to communicate clearly and appropriately with people seeking support.
You'll understand the boundaries of your role and when to refer someone elsewhere.
You'll develop skills in active listening and questioning.
You'll learn how to handle sensitive information and maintain confidentiality.
You'll understand equality, diversity, and inclusion in an IAG context.
How you will learn
Classes are classroom based and run part-time on evenings at Malton Adult Learning and Skills Service. You'll learn through tutor-led sessions, group discussion, and practical activities. Assessment is through written assignments and portfolio evidence that you build up during the course. There are no formal exams.
What you will need to bring
The centre will provide most materials. Malton Adult Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Advice worker, supporting clients in community or charity settings
Employment adviser, helping people find and keep work
Housing support officer, guiding people through housing options
Benefits adviser, helping people understand their entitlements
Careers adviser, supporting people with career planning
Community support worker, providing guidance in local services
Customer service adviser, handling queries and signposting in public-facing roles
What you could study next
Level 3 Diploma in Information, Advice or Guidance: the natural next step if you want to take on a more senior advisory role or work more independently with clients.
Level 3 Award in Advice and Guidance: a shorter qualification focused on specific advice-giving skills.
Level 3 Certificate in Counselling Skills: useful if you move toward a more therapeutic or pastoral support role.
