Free Level 2 Information, Advice or Guidance Course in Harrogate. Evening classes run at Harrogate Civic Centre, part-time over 6 months. This free information, advice or guidance course for adults fits around your existing work or commitments. You'll build knowledge of how to give effective information, advice, and guidance to others, covering topics such as communication, referral, and professional boundaries. It suits people already working in a support, community, or advisory role who want a formal qualification to back up what they do.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll understand the principles behind giving information, advice, and guidance effectively.
You'll learn how to communicate clearly with people seeking support.
You'll explore professional and ethical boundaries in an advice or guidance role.
You'll develop skills in signposting and referring people to the right services.
You'll learn how to keep accurate records of interactions and outcomes.
You'll understand equality, diversity, and inclusion in an IAG context.
How you will learn
Classes are delivered in a classroom setting at Harrogate Civic Centre on weekday evenings. You'll learn through tutor-led sessions, group discussion, and practical activities. Assessment is through written assignments and portfolio evidence that you build up over the course. There are no formal exams.
What you will need to bring
The centre will provide most materials. Harrogate Civic Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker: support people to access services and rights.
Careers adviser: guide people through education, training, or work options.
Community support worker: help individuals navigate local services.
Housing adviser: advise tenants and residents on housing options.
Benefits adviser: support people with welfare and benefits queries.
Employability coach: help people prepare for and find work.
Voluntary sector caseworker: handle advice caseloads for charities or trusts.
What you could study next
Level 3 Award in Information, Advice or Guidance: deepens your practice and is suited to those taking on more complex casework or supervisory responsibilities.
Level 3 Diploma in Advice and Guidance: a fuller qualification recognised by many advice sector employers, including Citizens Advice.
Level 3 Certificate in Counselling Skills: useful if you want to move into a more therapeutic or pastoral support role.
