Free Level 2 Customer Service in Health and Social Care Course. Study online. You can work through the course at your own pace, which makes it practical if you have other commitments. The course covers how to work effectively with customers in health and social care settings, including people who use services, their supporters, visitors, and health professionals. You'll need to complete it within 6 to 10 weeks. A short English assessment is part of the enrolment process.
Who this course is for
This qualification will be suitable for learners who are interested in working with customers in the health and social care sector. This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector. Customers in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
Entry requirements
You should have been living in the UK for 3 years by the start of the course. You should be over 19+ and not currently be enrolled on an apprenticeship. Access to a computer with a reliable internet connection An email account that you regularly check You need to pass a short English assessment You will need to demonstrate that you have sufficient time to study the qualification as it is expected that you will achieve within 6-10 weeks.
What you will learn
You'll understand who counts as a customer in health and social care settings, including service users, visitors, and health professionals.
You'll learn how to communicate clearly and professionally with different types of customers.
You'll explore the standards of service expected in health and social care environments.
You'll develop knowledge of how to handle customer queries, concerns, and feedback.
You'll understand the importance of confidentiality and data handling when working with customers.
You'll learn how to work within relevant policies and procedures in a care setting.
How you will learn
This is an online course. You study through digital learning materials and complete assessments online. The course is self-paced within a 6 to 10 week window. You'll need a computer with a reliable internet connection and an active email address. Assessment is based on the knowledge and understanding you build throughout the course.
What you will need to bring
You'll need a computer with a reliable internet connection and an email account you check regularly. Northampton College Main Campus will confirm anything else before you start.
Where next
Jobs you could do
Care assistant: support people in residential or home care settings.
Customer service advisor: handle queries and support in health or care organisations.
Healthcare receptionist: first point of contact in GP surgeries or clinics.
Support worker: assist individuals with daily living in community settings.
Patient services coordinator: manage patient-facing admin in NHS or private healthcare.
Social care administrator: handle communications and records in care services.
What you could study next
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care or supervisory role.
Level 2 Diploma in Care: a broader qualification covering hands-on care practice alongside customer service skills.
Level 3 Certificate in Principles of End of Life Care: for those moving into specialist care roles.
These qualifications build on the knowledge you gain from this customer service in health and social care qualification.
