Free Level 2 Customer Service in Health and Social Care Course. Study online. This customer service in health and social care qualification is designed to fit around your life, with no need to travel to a centre. You'll study the skills and knowledge needed to deliver good customer service in health and social care settings, from communicating with patients and service users to handling complaints and working within professional standards. The course typically takes 26 weeks.
Who this course is for
UCS College Group offers a wide range of courses across its four colleges and also offsite.
Courses cover many areas and can be used for different purposes
such as furthering personal development and career opportunities.
They can also be for recreational purposes. For individual
course details please refer to the college website or E-mail [email protected]
Entry requirements
Entry Requirements vary depending on the course, please refer to the college website or E-mail [email protected] for details.
What you will learn
You'll develop communication skills for health and social care environments.
You'll learn how to handle complaints and difficult situations professionally.
You'll understand the rights and needs of patients and service users.
You'll explore equality, diversity, and inclusion in care settings.
You'll learn how to work within organisational policies and professional standards.
You'll build knowledge of confidentiality and data handling in care contexts.
How you will learn
You'll study online at your own pace. Assessment is through written assignments and portfolio-based tasks that you complete and submit digitally. There are no formal exams. You'll work through course materials online and gather evidence of your knowledge and understanding to build your portfolio over the 26 weeks.
What you will need to bring
The centre will provide most materials. University Centre Somerset will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support people in residential or home care settings.
Customer service advisor: handle queries and complaints in health or care organisations.
Healthcare receptionist: front-of-house role in GP surgeries or clinics.
Patient services coordinator: manage patient communication and appointments.
Support worker: assist individuals with daily living in social care.
Community care worker: deliver care and support in people's homes.
What you could study next
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care role or take on supervisory responsibilities.
Level 2 Diploma in Health and Social Care: broadens your knowledge across the full care sector.
Level 3 Award in Health and Social Care: useful if you're moving toward team leader or management roles in a care setting.
