Free Level 2 Customer Service in Health and Social Care Course Online – Medway Adult Education
CostFREE
Duration2 months
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding body
About this course
Free Level 2 Customer Service in Health and Social Care Course. Study online. You can study at your own pace, fitting the course around work, caring responsibilities, or other commitments. This customer service in health and social care qualification covers how to communicate effectively with patients, residents, families, and colleagues in health and social care settings. It also builds skills in service delivery and professional working relationships. The course typically takes 2 months. You'll need an initial assessment before you enrol, so the course can be matched to the right level for you.
Who this course is for
Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the the Health ans Social Care environment.
You can achieve a nationally recognised Level 2 qualification.
Improve patient, family and customer experience.
Further your personal and professional development.
Gain positive working relationships.
Improve your skills in service delivery.
Increase service standards.
Learn at a time that suits you without the need to attend college.
Entry requirements
An initial assessment is required prior to enrolment.
What you will learn
You'll develop communication skills for working with patients, residents, and families.
You'll learn how to handle enquiries and complaints professionally in care settings.
You'll understand the standards expected of customer-facing roles in health and social care.
You'll build skills in delivering consistent, high-quality service to internal and external customers.
You'll explore how to maintain positive working relationships with colleagues and service users.
You'll learn how to reflect on and improve your own service delivery.
How you will learn
You'll study online, working through course materials at your own pace. Assessment is based on written assignments and evidence of your knowledge and understanding. There are no formal exams. You'll submit your work online, and a tutor will review and mark your assignments. An initial assessment takes place before you start to confirm the course is the right fit for you.
What you will need to bring
The centre will provide most materials. Medway Adult Education will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support residents and patients day to day in care settings.
Customer service advisor: handle enquiries and support service users in health organisations.
Receptionist (health and social care): first point of contact in GP surgeries, clinics, or care homes.
Patient services coordinator: manage appointments and communications in NHS or private settings.
Support worker: provide direct care and communication support to vulnerable adults.
Care home administrator: handle resident and family queries alongside administrative duties.
What you could study next
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care role or take on more responsibility in a care setting.
Level 2 Diploma in Health and Social Care: broadens your knowledge across the sector beyond customer service.
Level 3 Certificate in Assessing Vocational Achievement: useful if you want to train or assess others in a care environment.
