Free Level 2 Customer Service in Health and Social Care Course. Study online. You can work through the course at your own pace, fitting study around your other commitments. It covers the customer service skills specific to health and social care settings, from communication and handling concerns to understanding the needs of patients and service users. The course typically takes 26 weeks. You'll have an initial assessment to make sure this is the right level for you.
Who this course is for
See college website for details of this course. Please note that start dates are indicative only - you should visit our website for the most up-to-date information.
What you will learn
You'll develop communication skills suited to health and social care environments.
You'll learn how to handle complaints and concerns professionally.
You'll understand the rights and needs of patients and service users.
You'll explore how to maintain confidentiality and data protection in care settings.
You'll learn how to work as part of a team to deliver good service.
You'll understand equality, diversity, and inclusion in health and social care.
How you will learn
You'll study online through written materials and activities. Assessment is through portfolio-based evidence and written assignments that you complete in your own time. There are no exams. You submit work digitally, and a tutor will give you feedback as you progress through the course.
What you will need to bring
The centre will provide most materials. Farnborough College will confirm anything else you need before you start.
Where next
Jobs you could do
Care assistant: support patients and service users day to day.
Customer service advisor: handle queries in NHS or care organisation settings.
Receptionist (health setting): first point of contact in GP surgeries or clinics.
Healthcare administrator: manage patient records and service communications.
Support worker: assist individuals in residential or community care.
Patient services coordinator: liaise between patients and clinical teams.
What you could study next
Level 3 Diploma in Adult Care: the next step if you want to move into a senior care or supervisory role.
Level 3 Certificate in Principles of Customer Service: broadens your customer service knowledge beyond health and social care.
Level 2 Diploma in Health and Social Care: deepens your practical care skills alongside the customer service foundation you've built.
