Free Level 2 Customer Service Course in Bury Saint Edmunds. Classes run at University and Professional Development Centre, part-time during the day. The course runs over approximately 2 years at a manageable pace, making it practical for anyone fitting study around other commitments. You'll build the knowledge employers look for in customer service roles across a wide range of settings. To be eligible for free funding, you must be aged 19 or over on 31 August 2025, be a UK resident, and not live in London or a devolved area. Earn the NCFE Level 2 Certificate in Principles of Customer Service (VRQ) with certificate.
Who this course is for
This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. This is a 12-week (approx. 120 hours) Online Self-Study qualification course. It can be started anytime and accessed (via a learning portal) at times/days to suit you. To learn more about this course and book your place, click the following link to Eventbrite.Click here to View more information
Entry requirements
Learners must meet the following eligibility criteria to access this course: Be aged 19+ on the 31/08/2025 Learners must be a UK resident and legally living in the UK on the first day of learning. (proof required) Due to Government funding criteria, we are unable to accept learners who live in London, Scotland, Wales, N Ireland, Ireland or a devolved postcode areas. Please check with us if you are unsure.
What you will learn
You'll understand what good customer service looks like and why it matters to employers.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries, complaints, and difficult situations.
You'll study the principles of customer loyalty and how businesses retain customers.
You'll learn how legislation and regulations affect customer service practice.
You'll understand how to work as part of a team in a customer-facing environment.
How you will learn
You'll study through classroom-based sessions at the centre, part-time during the day. Assessment is based on the knowledge you build throughout the course, typically through written assignments and short-answer tasks that test your understanding of customer service principles. There are no exams to sit on the day.
What you will need to bring
The centre will provide most materials. University and Professional Development Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and complaints by phone, email, or in person
Retail Assistant: supporting customers on the shop floor or at the till
Call Centre Agent: managing inbound and outbound customer calls
Receptionist: first point of contact in offices, clinics, or hotels
Sales Support Administrator: helping sales teams with customer-facing tasks
Client Services Coordinator: managing accounts and customer relationships
What you could study next
Level 3 Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles in customer-facing work.
Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or admin roles.
Level 3 Certificate in Principles of Management: a next step if you're aiming toward a team leader or customer service manager position.
