Free Level 2 Cabin Crew Course in Birmingham

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start14 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyNCFE awarding body

About this course

Free Level 2 Cabin Crew Course in Birmingham. Classes run full-time at University College Birmingham, over one year. You'll learn how to coordinate a safe flight, prepare the cabin, board passengers, carry out safety procedures, and handle emergencies. The course covers customer service, airline terminology, and aviation operations. You'll need 4 GCSEs at grade 3 or above, including English and Maths, and you must be able to swim 25 metres unaided. Swimming ability is assessed at induction. Completing this cabin crew qualification opens the door to entry-level roles in the aviation industry.

Who this course is for

Do you want a job that gives you the opportunity to travel, discover new cultures and mix with people from all walks of life? Our Cabin Crew and Aviation Operations on the Ground (Knowledge) college course will equip you with the essential skills to help you take off towards your dream career in the aviation and airline industry.

Being part of a cabin crew team gives you the chance to demonstrate first-class customer service skills and provide passengers with a fantastic experience to remember. On our Level 2 Cabin Crew and Aviation Operations course, you will learn how to coordinate a safe flight, prepare the cabin, get passengers aboard and perform safety procedures as well as how to deal with emergencies.

University College Birmingham is a recognised Institute of Travel and Tourism (ITT) Centre of Excellence, and you will be learning in state-of-the-art simulation facilities within our Aviation and Tourism Suite. Completing the Level 2 course can help you to land your first job working in a cabin crew team, or go on to further study and career progression in the aviation sector.

Entry requirements

Academic requirements 4 GCSEs at grade 3 (grade D) including English (Language or Literature) and Maths, or equivalent.

Swimming requirements There is an industry requirement that means students who participate and complete this course will need to be able to swim unaided for 25 metres and tread water for a minimum of 1 minute. These swimming skills will be assessed during induction prior to commencing the course.

What you will learn

  • You'll learn how to prepare the aircraft cabin before a flight.
  • You'll practise passenger boarding procedures and safety briefings.
  • You'll develop skills in handling in-flight and emergency situations.
  • You'll study customer service standards used in the aviation industry.
  • You'll learn key airline terminology and aviation operations on the ground.
  • You'll gain knowledge of safety regulations and procedures required for cabin crew roles.

How you will learn

You'll study in a classroom setting, with access to simulation facilities in the Aviation and Tourism Suite. Learning is hands-on and practical, covering real aviation scenarios alongside taught sessions. A work placement is included as part of the course. Assessment is through coursework and practical tasks linked to the qualification content.

What you will need to bring

The centre will provide most materials. University College Birmingham will confirm anything else you need before you start. Note that you must be able to swim 25 metres unaided and tread water for at least one minute. This is assessed at induction.

Where next

Jobs you could do

  • Cabin crew member: serve passengers and manage in-flight safety
  • Ground operations assistant: support airline operations at the airport
  • Airport customer service agent: assist passengers at check-in and boarding
  • Aviation hospitality assistant: deliver service on charter or commercial flights
  • Travel and tourism assistant: entry-level roles across the travel sector

What you could study next

  • Level 3 in Aviation Operations or Travel and Tourism: builds on your Level 2 knowledge and prepares you for supervisory or specialist roles in the sector.
  • Airline-specific cabin crew training: most airlines run their own induction programmes once you are hired, which build on the foundation this qualification provides.
  • Level 3 in Customer Service or Hospitality: broadens your options across travel, tourism, and hospitality industries.

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