Summary
Emmaus UK is seeking an Office Administrator Apprentice to deliver essential admin support for the team, enabling our charity to help people overcome homelessness and regain independence. You will gain practical experience in office management, customer service, and organisational workflows while managing incoming enquiries.
What you will do at work
- First Point of Contact: Act as the primary contact for general phone and email enquiries, delivering a professional initial impression and routing queries or signposting service users to the appropriate support
- Stakeholder Support & Complaints: Respond to stakeholder queries, troubleshoot routine issues, and administer complaints promptly in line with EUK’s Complaints Procedure
- Office & Equipment Management: Maintain office supplies, ensure office equipment remains fully operational, and manage the purchasing, provision, and tracking of equipment for staff and new starters
- Post & Deliveries: Handle incoming and outgoing post, including arranging couriers as required
- Compliance & Data Security: Ensure adherence to office policies and procedures, including Health & Safety guidelines and the secure disposal of confidential waste
- General Administration: Assist EUK teams with core administrative tasks, including document filing, scanning, and maintaining up-to-date contact dMeeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required
- Meeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required
- HR Administrative Support: Assist the HR team with onboarding tasks, including gathering details from new starters and updating internal systems
Training
- Business Administration Level 3
- Functional Skills maths/English if required
- Training to be delivered within the working environment
- Online portfolio
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4) – desired
- GCSE Maths (4) – desired
About this employer
Emmaus is a movement of charities that empowers people to overcome homelessness. We provide the foundation of a home and a life-changing package of tailored support. We equip people with valuable skills, training and work experience to achieve their goals. Working together, we’re ending homelessness one person at a time.
After this apprenticeship
Completing your apprenticeship provides a strong foundation for a career in the charity sector or wider corporate world, opening paths to a permanent Office Administrator role at Emmaus UK or future progression into administrative, executive support, or customer service roles across various sectors.