Summary
Provide support in carrying out administrative duties in the commercial office & reception, including checking/processing customer queries and purchase orders.
What you will do at work
Job Role:
- Receiving and logging the purchase orders in accordance with the commercial manual within the required time frames. Checking the accuracy of information on the PO, verifying cost base and previous pricing, cross checking against quotations if available, consulting with the engineers on accuracy of drawings or specifications provided
- Raising and scheduling production works orders to accommodate production workload and lead times
- Providing customers with accurate and quick feedback as to statuses of the orders and deliveries
- Provide an effective communications link between external and internal stakeholders
- Ensure effective communication internally with associated departments and externally with customers and suppliers to progress customer orders efficiently
- Check and verify all aspects of customer orders before entering them onto the system and conduct maintenance to amend, record and eliminate errors
- Reception duties; answering the calls and welcoming the visitors, running the organisation meeting rooms’ calendar, uploading drawings onto the system, logging NCRs and creating packs, assist with the Fire Evacuation procedure etc…
Functional Duties:
- Adhere to the guidelines set by the commercial orders manual, the commercial enquiries manual and Health and Safety policies to satisfy company and customer needs, ensuring accuracy
- Communicate professionally when emailing, making or taking phone calls, and in person to ensure delivery of a quality customer service
- Ensure accuracy in the detail of contract orders and verify/compare with the issued quotations by adhering to the commercial guidelines and manuals
- Complete training relevant to the Commercial Department and develop knowledge, techniques and skills to improve performance against KPIs
- Provide cover for other member(s) of the department when required
- Complete training relevant to the role and develop knowledge, techniques and skills to improve performance against KPIs
- Occasionally undertake, other duties as necessary, to meet the needs of the Company’s business
Reporting to: Head of Commercial and Marketing
Department: Commercial
Training
- The training will be with Blackburn College and the Apprentice will need to attend college one day a week
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Qualifications
- GCSE English Language (4 or above) – essential
- GCSE English Literature (4 or above) – essential
- GCSE Maths (4 or above) – essential
About this employer
Established since 1959, Silicone Engineering were one of the first pioneering companies to specialise in the manufacture and supply of silicone rubber for sealing, insulation and protection of applications in a wide range of industrial sectors.
After this apprenticeship
- Commercial Assistant role with potential to progress
Employee benefits
- Half day finish on Friday’s
- Company Pension
- Occupational Health Screening program
- Free Parking