Summary
To provide administrative support in the Legal Support Team, ensuring professional handling of reception, smooth onboarding of new clients, the efficient running of day-to-day administrative tasks.
What you will do at work
- Act as the first point of contact for clients and visitors in person, on the phone, and via email.
- Pass on detailed telephone messages.
- Greet clients and visitors professionally and ensure they are directed appropriately.
- Manage incoming and outgoing post, deliveries, and courier services.
Client Onboarding
- Deal with the onboarding of new clients, ensuring all required documentation is collected and verified.
- Prepare and send onboarding documents in line with firm procedures.
- Support compliance processes including KYC (Know Your Client) and AML (Anti-Money Laundering) checks.
- Update client records and systems with accurate information.
- Deal with mini return of client care process for residential conveyancing.
- Chasing clients and third parties for outstanding information by telephone or by email. Administrative Support
- Provide administrative support including filing, photocopying, scanning, and document management.
- Close files.
- Taking card payments.
- Claim funds from Cash Room portal.
- Handle incoming and outgoing post daily, scanning this into the case management system.
- Assist with diary management, meeting scheduling, and room bookings.
- Any other administrative duties that are required of you.
Requirements and skills
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
Qualifications
- GCSE English (Grade 4/C) – essential
- GCSE Maths (Grade 4/C) – essential
About this employer
Farnworth Rose Solicitors was established in 2007, by Janet Lalor and Richard Farnworth. Since then, we have been committed to offering expert advice that produces outstanding results for those we work with.
Our success is driven by our people. We understand that hiring and retaining top talent is essential, which is why we prioritise teamwork, client care, and a strong, supportive culture. Our team is committed to delivering technical excellence across all legal service areas while keeping client needs at the heart of everything we do.
After this apprenticeship
There may be the opportunity to progress on to a higher level qualification or secure full time employment.